Warranty & Returns & Replacement Policy

Warranties are the responsibility of the original manufacturers and suppliers and are handled through UTD North America or  UTD Asia. UTD North America or UTD Asia will expedite all warranty claims and will do everything possible to satisfy these claims as quickly as possible. Each product is subject to that manufacturer’s individual warranty statement. Below are some of the common warranty statements for each of the product categories.  It is the responsibility of the UTD Dealers, and Instructors and/or their employee to be informed of each of the individual product warranties and should refer to each product individually when quoting warranty information.

  • All products must be officially registered either in writing at UTD North America or UTD Asia or through our website at UTD Scuba Diving Equipment within fourteen (14) days of purchase in order to activate the warranty. This can be conducted online through UTD product registration form or through returning a mail-in, or email registration form. Warranty activation does require a copy of the original sales receipt or invoice showing the product was purchased from an official UTD Dealers, and Instructors and the customer purchase date.
  • For Buoyancy Compensating Devices (Z Trim Devices, Wings and other Cordura parts) a limited warranty to the original purchaser against all defects in original workmanship and material, under normal use and service, is one (1) year from the date of purchase.
  • For Heating Devices (Solar Heating pads)  a limited warranty to the original purchaser against all defects in original workmanship and material, under normal use and service, is one (1) year from the date of purchase, 90 days on all electrical cords, chargers, and E/O cord connectors.
  • For Battery Products (Power Z and Power Z PRO)  a limited warranty to the original purchaser against all defects in original workmanship and material, under normal use and service, is three (3) years from the date of purchase, 90 days on all internal battery cells, electrical cords, chargers, and E/O cord connectors.
  • For Lighting Products (Vision Lights) a limited warranty to the original purchaser against all defects in original workmanship and material, under normal use and service, is three (3) years from the date of purchase, 90 days on all electrical cords, chargers, battery cells, and E/O cord connectors.
  • For Regulator and Manifold Products (First, Second Stages and Isolatable Manifolds and Distribution blocks) a limited lifetime warranty to the original purchaser against all defects in original workmanship and material, under normal use and service, as long as proof of annual service is maintained and can be shown or proved. Limited lifetime warranty excludes all annual service parts and any parts that receive general wear and tear.
  • For All Other Products (Fins, Masks, Z-Harness, Backplates) a limited warranty to the original purchaser against all defects in original workmanship and material, under normal use and service, is three (3) years from the date of purchase. Nylon webbing is excluded from the three (3) year warranty and has a thirty (30) day warranty.
  • Any flood or damage, for any reason, that is caused from flooding an o-ring sealed or water tight area will not be covered under warranty. All o-ring sealed  products undergo extensive pressure testing before being shipped and delivered and are therefore guaranteed to be sealed and functioning when shipped from UTD North America or UTD Asia. 
  • UTD North America or UTD Asia will not be liable for any further loss, damages, or expenses, including incidental or consequential damages directly or indirectly arising from the sale or use of the product. 
  •  All paint finishing, powder coating, material stitching that is chipped, damaged, or unthreaded through customer use is not covered under warranty. 
  • UTD North America or UTD Asia does not warranty any product for aesthetic finishes or look. Issues with finish or look that do not affect function of the product are not covered under warranty. 
  • All warranties become null and void if the customer or UTD Dealers, and Instructors has in any way shape or form altered the internal or external structure of the product.

 

Return & Replacement Policy

MERCHANDISE MAY NOT BE RETURNED WITHOUT AUTHORIZATION.  

A Return Authorization number from UTD North America or UTD Asia must be obtained before returning goods. Items returned without an RA will be subject to inventory charges and fully inspected.

All returns will undergo evaluation. UTD North America or UTD Asia reserves the right to determine if work falls under warranty. If it is determined your return is not covered under warranty, we will contact you regarding any repair charges. Warranty repairs and replacements are returned to the owner at UTD North America or UTD Asia expense. Non-warranty repair work and parts replaced due to normal wear and tear, along with shipping, are paid for by the equipment's owner.

  • All items returned must be in fully operational condition and able to be sold.
  • Returned merchandise will be repaired or replaced at UTD North America or UTD Asia discretion.
  • Unauthorized returns or refused shipments of sellable merchandise will be subject to a 15% restocking fee.
  • Orders of customized product (custom logo merchandise) are generally not returnable. If an RA is issued for a customized product, the order is subject to a 40 - 60% restocking fee, depending on product.
  • All returns must be freight prepaid. 

For more information about Returns and Replacements

Email:
info@utdscubadiving.com